Privacy Policy

Titanmind (“us”, “we”, or “our”) operates the https://www.titanmind.so website and related mobile applications (collectively, the “Service”), an AI-driven platform for customer engagement via WhatsApp, SMS, email, and webchat. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Service. By using the Service, you consent to the practices described below. If you do not agree, please do not use the Service.

Information We Collect

We collect information to provide, operate, and improve the Service. The types of information include:

Personal Data

When you create an account, set up campaigns, or interact with the Service, we may collect:

  • Contact Information: Name, email address, phone number
  • Business Information: Company name, industry, billing details (e.g., bank account or credit card information)
  • User Content: Contact lists, campaign templates, message drafts, or other data you upload for marketing purposes
  • Customer Data: Information about your customers (e.g., names, email addresses, phone numbers) provided for campaigns, subject to your compliance with applicable laws

Usage Data

We collect data on how you use the Service, including:

  • Technical Data: IP address, browser type/version, device identifiers (e.g., UDID, Android ID), operating system
  • Interaction Data: Pages visited, time spent, campaign performance metrics (e.g., open rates, clicks), and feature usage
  • Location Data: Approximate location (with your consent) for targeted campaigns or analytics

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance functionality and analyze usage. Examples include:

  • Session Cookies: To maintain your login session
  • Analytics Cookies: To track campaign and Service performance
  • Marketing Cookies: To personalize content and ads You can manage cookie preferences via your browser settings, but disabling cookies may limit Service functionality.

Automatically Collected Data

We may collect device-related information, such as device name, unique identifiers, connection speed, or network details, to optimize Service delivery.

How We Use Your Information

We use collected information to:

  • Deliver and personalize AI-driven marketing campaigns via WhatsApp, SMS, email, and webchat
  • Provide analytics and insights (e.g., campaign engagement metrics)
  • Process payments and manage subscriptions
  • Offer customer support via email, WhatsApp, or webchat
  • Send promotional messages or Service updates (with opt-out options)
  • Improve the Service through usage analysis and AI model enhancement
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations or respond to legal requests

We do not use your Customer Data (e.g., contact lists) for purposes other than delivering your campaigns or as required by law.

How We Share Your Information

We share information only as necessary to provide the Service or comply with legal requirements:

Service Providers

We engage third-party providers to support the Service, including:

  • Cloud Storage: Amazon Web Services (AWS) for secure data hosting
  • Payment Processors: Stripe for billing
  • Analytics: Google Analytics for usage and campaign insights
  • Support Tools: Zendesk for customer support
  • Communication Platforms: WhatsApp Business API for messaging These providers access data only to perform designated tasks and are bound by confidentiality obligations.

Legal Requirements

We may disclose information to:

  • Comply with legal obligations (e.g., court orders)
  • Protect Titanmind’s rights or property
  • Prevent or investigate fraud or security issues
  • Ensure user or public safety

Business Transfers

In the event of a merger, acquisition, or sale, your information may be transferred to the acquiring entity, with notice to you where required.

We do not sell your personal data or Customer Data to third parties for marketing purposes.

Data Storage and Security

Your data may be stored on secure servers (e.g., AWS) located outside India, such as in the United States, in compliance with applicable data protection laws. We implement industry-standard measures (e.g., encryption, access controls) to protect your data, but no system is 100% secure. You are responsible for securing your account credentials and reporting any breaches to support@titanmind.so immediately.

Your Data Rights

Under applicable laws (e.g., India’s DPDP Act, 2023, or GDPR for EU users), you have the right to:

  • Access: Request details of your data we process
  • Rectify: Correct inaccurate or incomplete data
  • Erase: Delete data when no longer needed, subject to legal retention requirements
  • Restrict: Limit processing in specific cases (e.g., if accuracy is contested)
  • Portability: Receive your data in a machine-readable format
  • Object: Challenge processing for direct marketing or other purposes
  • Withdraw Consent: Revoke consent at any time, without affecting prior lawful processing

To exercise these rights, email support@titanmind.so. We will respond within one month, extendable by two months for complex requests. You may also lodge a complaint with a supervisory authority (e.g., India’s Data Protection Authority).

You must ensure that Customer Data (e.g., contact lists) complies with applicable laws, including obtaining recipient consents for marketing communications. You can manage notification preferences (e.g., SMS, email) directly in the Service.

Third-Party Services and Links

The Service integrates with third-party platforms (e.g., WhatsApp Business API, Stripe) and may link to external websites. These services are governed by their own privacy policies, which you should review. Titanmind is not responsible for their practices, content, or security. Your interaction with third-party services is at your own risk.

International Data Transfers

Your data may be transferred to and processed in jurisdictions outside India (e.g., the United States) where data protection laws may differ. By using the Service, you consent to such transfers. We use safeguards (e.g., standard contractual clauses) to protect your data in compliance with applicable laws.

Children’s Privacy

The Service is not intended for users under 13. We do not knowingly collect personal data from children without verifiable parental consent. If we discover such data, we will delete it. Contact support@titanmind.so if you believe we have collected data from a child.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted at https://www.titanmind.so/privacy with a new effective date. We may notify you via email or a Service notice. Continued use of the Service after changes constitutes acceptance.

Contact Us

For questions, data rights requests, or concerns, contact:

  • Email: support@titanmind.so
  • Address: 200, Jalan Sultan, #11-01 Textile Centre, Singapore, 199018
  • Additional Address: 10th Floor, Tower C, Unitech Cyber Park, Unit No. 1002 & 1003, Sector 39, Gurugram, Haryana 122003

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